1What Data We Collect
Hi80's Privacy Policy We collect certain necessary information to provide you with the best experience. This process is fully transparent — you always know what data we hold about you.
Directly Collected Information
Information you provide directly during registration and account management:
- Identity Information: Full name, date of birth, and nationality.
- Contact Information: Email address, mobile number, residential address.
- Payment Information: bKash, Nagad, or Rocket number (we do not store complete card details).
- Identity Verification Documents: Copy of national ID or passport (for KYC purposes).
- Account Information: Username, password (encrypted), security questions.
Automatically Collected Information
Information collected automatically while you use hi80:
| Data Type |
Why It's Collected |
| IP Address |
Security Verification & Fraud Prevention |
| Device information (OS, browser) |
Service Improvement |
| Login Times & Activity Logs |
Security Monitoring |
| Game History & Betting Records |
Dispute Resolution & Audits |
| Transaction History |
Financial Records & Regulatory Compliance |
| Cookies & Tracking Data |
Delivering a Personalized Experience |
Please Note: hi80 never stores your full bank account number or card CVV. Payment information is always held in tokenized format.
2How Your Data Is Used
Hi80's Privacy Policy Information collected is used only for the specific purposes stated. We never use your data for anything beyond what is necessary.
Primary Use
- Account Management: To manage registration, login, and account security.
- Transaction Processing: To process deposits, withdrawals, and bonus payouts.
- Customer Support: To resolve issues and answer your questions.
- Identity Verification: To complete the KYC process and prevent fraud.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
Secondary Use
- Service Improvement: Analytics to improve the gaming experience and platform quality.
- Personalized Offers: To offer you promotions and bonuses tailored to your preferences.
- Security Monitoring: To detect and prevent suspicious activity.
- Contact: To send important updates, security alerts, and promotional messages (only with your consent).
You can opt out of promotional communications at any time. Click the "Unsubscribe" link at the bottom of any email, or support@hi80.appSend your request to
3Data Sharing & Disclosure Policy
Hi80 does not sell your personal data. In certain circumstances, minimal information may be shared with trusted partners solely to support platform operations.
Data Sharing Scenarios
- Payment Processors: Only the payment details necessary to process transactions with bKash, Nagad, and Rocket.
- Identity Verification Service: Licensed verification providers for the KYC process.
- Technology Partners: Technology service providers supporting platform operations (subject to NDA).
- Legal Authority: Relevant data disclosed pursuant to a court order or lawful government request.
- Anti-Money Laundering: To meet our legal obligations to report suspicious transactions to the relevant authorities.
All third-party partners are bound by our Privacy Policyare contractually bound to uphold data protection standards equivalent to ours. They may only use your information for the specific purposes defined.
4Cookies & Tracking Technologies
Hi80 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the site functions properly.
Types of Cookies
- Essential Cookies: Essential for the site to function. Required for login sessions and security. These cannot be disabled.
- Performance Cookies: Helps us analyze which parts of the site are used most, so we can improve our services.
- Functionality Cookies: Used to remember your preferences such as language and theme.
- Marketing Cookies: Used to show you relevant offers based on your preferences. You can turn these off at any time.
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.
5Data Retention Period
Hi80 does not retain your data longer than necessary. Specific retention periods are defined for each type of information.
| Data Type |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal Obligations |
| Transaction History |
7 years |
Financial Regulatory Compliance |
| KYC Documents |
5 years after account closure |
Anti-Money Laundering Law |
| Game Logs & Betting Records |
3 Years |
Dispute Resolution |
| Communication Records |
2 Years |
Customer Service Quality Assurance |
| Cookies Data |
1 Year |
Service Improvement |
Once the designated retention period ends, your data is securely deleted or anonymized. If any data must be kept longer due to legal obligations, you will be informed.
6Your Rights
Hi80's Privacy Policy You have several important rights regarding your personal data. We respect these rights and are committed to fulfilling them in a timely manner.
Right to Access Data
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object
How to Exercise Your Rights
To exercise any of your rights, please support@hi80.appSend us an email, including your registered account email address and a brief description of your request. We will respond within 30 business days.
In certain cases, legal obligations may prevent us from fully fulfilling a data deletion request. Where this applies, we will provide a detailed explanation.
7Security Measures
Hi80 uses industry-leading security technology to protect your data. Our security infrastructure is regularly tested and updated.
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Firewall & Intrusion Detection: Active systems to prevent unauthorized access.
- Regular Security Audits: Regular penetration testing conducted by third parties.
- Data Masking: Sensitive data is displayed in masked format within internal systems.
- 24/7 Security Monitoring: 24/7 system monitoring with a rapid response team.
Response to Data Breaches
If there is any risk of a breach involving your data, hi80 will act immediately. Depending on the severity, the relevant authorities will be notified within 72 hours and affected users will be informed by email within 3 business days.
If you notice any suspicious activity on your account, please contact us immediately at support@hi80.appand change your password immediately.
8Child Protection Policy
Hi80 is strictly not intended for anyone under the age of 18. Our Privacy Policy We apply especially strict measures to protect the data of minors.
- We do not knowingly collect personal information from anyone under the age of 18.
- Age verification is mandatory during the registration process.
- If an underage account is detected, it is immediately closed and all associated data is deleted.
- If parents believe their child's information has been collected, support@hi80.app— and we'll take prompt action.
9Changes to the Privacy Policy
Hi80 may update this Privacy Policy may be updated. You will be notified based on the nature and significance of the changes.
- Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
- Major Changes: A 30-day advance notice will be sent to your registered email address.
- Emergency Changes: If immediate changes are made for legal or security reasons, you will be notified by email.
Continued use of hi80 after any changes takes effect means you accept the updated policy. If you disagree, you may request to close your account.
10Contact & Complaints
This Privacy Policy If you have any questions, comments, or complaints, please contact us directly.
Contact Methods
- Email: support@hi80.app
- Subject Line: Use the subject line: "Privacy Policy — [Nature of Your Request]".
- Response Time: Typically within 2–5 business days.
When contacting us, please write from the email address registered to your account. This helps us verify your identity quickly and process your request without delay.
Thank you for trusting hi80. We remain fully committed to protecting your privacy at all times.